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Technical Services
We are pleased to offer the services of a Technical
Service Advisor to assist our Dealers in resolving field problems
which they cannot resolve; advising on proper installation and servicing
methods; and to provide technical training on new products and service techniques.
We do not service equipment - that is a job which you are best equipped
to handle and expected to perform as part of the installation
and start up of equipment. Only you have the manpower
and tools to adequately provide this function.
A field visit by our representative will
be scheduled ONLY after the following criteria is met:
Field service technician has filled out an applicable system check sheet
and system check sheet has been reviewed by the Dealer Service Manager. All requested information
on check sheet has been provided (System check sheets are available from Coastline Branches,
or click here).
Full description of problem.
Service history and all steps taken to resolve problem.
After review of faxed system check sheet by our representative,
and a determination is made that the problem cannot be resolved over
the phone, then arrangements will be made for a jobsite inspection.
End users should not be directed to call us. The end user is your customer.
Dealer should initiate contact to us concerning the problem.
Contractor or Dealer's Service Manager attends jobsite visit with our representative
and supplies all typical tools for proper diagnosis.
This policy has the following advantages for all of us:
- Less field time means greater accessibility to our technical service advisor.
Quicker response time resulting in quicker resolution to your customer’s problem, equating to more satisfied customers.
Allows more time to hold dealer training to increase abilities of service technicians.
Proper communication being established with Service Managers/Techs and our
representative to provide more sharing of information beneficial to all.
Terms and program details are subject to change without notice.
Contact us at: support@coastlinedistribution.com
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